This Privacy Policy describes how iCare4Pune ("iCare4Pune," "we," "us," or "our") collects, uses, discloses, and protects information in connection with our web application and related services (collectively, the "Service"). By using the Service, you agree to the practices described in this Policy.

This Policy applies to visitors, registered users, and anyone whose information is processed through the Service. If you do not agree with this Policy, please do not use the Service.

We collect the following categories of information:

• Account information: name, business name, email address, phone number, and password you provide when registering or updating your account.
• Business and customer data: information you or your team enter into the Service, such as leads, contacts, applications, communications, notes, and uploaded documents.
• Communications: content and metadata of SMS and email messages sent or received through the Service, including delivery and engagement status.
• Usage data: pages viewed, features used, actions taken, timestamps, and diagnostic logs.
• Device and technical data: IP address, browser type, operating system, device identifiers, and cookie identifiers.

• Provide, operate, maintain, and improve the Service.
• Create and manage your account and authenticate you.
• Process communications, campaigns, applications, and transactions you initiate.
• Send service-related notices, security alerts, and support messages.
• Monitor for fraud, abuse, and violations of our Terms of Service.
• Analyze usage to improve performance, reliability, and features.
• Comply with legal obligations and enforce our agreements.

Where applicable data-protection law requires a legal basis, we process personal information: (a) to perform our contract with you; (b) with your consent, which you may withdraw at any time; (c) for our legitimate interests in operating, securing, and improving the Service, balanced against your rights; and (d) to comply with legal obligations.

We do not sell your personal information. We may share information with:

• Service providers: vendors that host, process, or support the Service (e.g., cloud hosting, messaging carriers, email delivery, analytics), bound by contractual confidentiality obligations.
• Business counterparties you direct: for example, lenders, referral partners, or customers you choose to communicate with through the Service.
• Legal and safety: when required by law, subpoena, or to protect the rights, property, or safety of iCare4Pune, our users, or the public.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Policy.

If you opt in to receive text messages, we use your phone number to send messages related to your inquiry or account. Message frequency varies; message and data rates may apply. You may opt out at any time by replying STOP, or request help by replying HELP. We do not share SMS consent or phone numbers with third parties for their own marketing purposes.

We use cookies and similar technologies for authentication, session management, preferences, and analytics. You can control cookies through your browser settings; disabling certain cookies may limit functionality of the Service.

We retain personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we delete or de-identify it.

We use administrative, technical, and physical safeguards designed to protect information, including encryption in transit, access controls, and monitoring. No method of transmission or storage is 100% secure; please contact us promptly if you believe your account has been compromised.

Depending on your location, you may have rights to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing.
• Receive a portable copy of your data.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a supervisory authority.

To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling a request.

The Service is intended for business users and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

Information may be processed in countries other than your own, which may have different data-protection laws. Where required, we use appropriate safeguards for cross-border transfers.

We may update this Policy from time to time. We will post the revised version with an updated "Last updated" date and, where appropriate, provide additional notice. Continued use of the Service after changes take effect constitutes acceptance.

If you have questions or requests about this Privacy Policy or our data practices, contact us at privacy@tamhan.com.